We may provide quotations, which are free of charge  and no obligations. However, we may exercise our discretion whether to provide such a quotation, subjects due to availability of engineers.

• NETFIXX supply our vehicles with materials on a weekly bases, these are basic industry standard parts. If any particular parts are required to repair issues there is an additional maximum half hour handling fee to go and purchase materials.
• If you require us to go online or order aboard any specific parts a minimum charge of an hours labour shall be chargeable.
• Parking and congestion is additional if we are required to go in or pay and display
• Materials, parking and congestion can be paid for by NETFIXX beforehand, however once the job has been complete this must be rein busted and paid up front.

• For each job there is a minimum charge of one hour labour. After that if further works is required we charge in half hour intervals. Before this commences the engineer will provide you with an update of what our findings are. We can then give you an estimate of how much more time we need, it is then your choice if you wish us to continue or not, if we can complete within reasonable time. In situations where we may have to damage structure of the building by running new cables you can be provided with an estimate and fixed rate for repair work.
• Netfixx only charge for the time spent on the job.

• These must be notified to a member of our team over the phone. Cancellations by emails are not accepted and may incur cancellation fee.
• Emergency response services – Re-schedules or cancellations can be made within 10 minutes from booking the appointment – thereafter cancellation fee will be charged.
• Bookings for another day – Cancellations can be made up to 17:00 hrs a day prior to the booked appointment.

CANCELLATIONS AND RE-SCHEDULING AFTER THE CANCELLATION TIME SHALL RESULT IN A CHARGE OF ONE HOUR LABOUR

• Full payment is required on completion of job
• NETFIXX have the right to reverse carried out work if payment is not made
• Payments can be made online, over the phone, by BACS, cheque or cash
• All payments go directly to NETFIXX Ltd and we are fully PCI compliant

• Netfixx must be be informed if  the Customer  will not be present to make payment before work commences
• Persons paying over the phone must be contactable to make payment once work has been completed otherwise the payment will be taken from the person present on site
• Card information or deposits may be required for customers not present

• Invoices are issued online or manually immediately on completion of the job and become due on presentation, unless agreed othewise.
• By signing of the invoice the Customer accepts liability of settling the invoice as per our Terms and Conditions.

• NETFIXX guarantees that our workmanship is up to the industry standards. Our work is annually assessed by NICEIC.
• All labour carried out by NETFIXX Ltd comes with a 12 month guarantee
• Parts are covered by standard manufacturer’s warranty and are not covered by our guarantee. We purchase materials at respectable and established suppliers only.